Privacy Policy

We provide mobile car battery replacement, testing, jump start, and related roadside assistance services in Dubai and across the United Arab Emirates. This Privacy Policy explains what personal information we collect through this website and through our services, how we use it, who we share it with, and the choices you have.

By using this website or requesting a service from us, you agree to the practices described in this Privacy Policy. If you do not agree with it, please do not use the website or submit your information to us.

We collect the information you choose to give us when you contact us by phone, messaging app, or through a form on this website. This typically includes:

• Your name and the phone number you contact us from or ask us to call back on
• Your vehicle details, such as make, model, year, and battery type
• Your location or address, including building name, parking level, or a shared map pin, so a technician can reach you
• Photographs you send us, for example of your existing battery or your parking location
• The content of the messages you send us and notes about the service you request
• Payment status and the amount charged for a completed job. Card payments are processed on site by the payment terminal provider, and we do not store your full card number

When you visit this website, certain information is collected automatically by our hosting, analytics, and advertising providers, including:

• Your IP address and the approximate location derived from it
• Device and browser type, operating system, screen size, and language
• The pages you view, the date and time of your visit, and how long you stay on each page
• The website or advertisement that referred you to us, including advertising click identifiers
• Actions you take on the site, such as clicking a call button or a messaging link

This website uses cookies and similar technologies, such as pixels and local storage, placed by us and by third parties. Cookies are small files stored on your device that allow a website to recognise your browser across pages and visits.

We use them for the following purposes:

• Necessary: keeping the site secure and working correctly
• Analytics: understanding how visitors find and use the site so that we can improve it
• Advertising and measurement: measuring the performance of our advertising campaigns, recording conversions such as a call or a message request, and showing our advertisements to you on other websites and apps

You can block or delete cookies through your browser settings at any time. If you block cookies, parts of this website may not work as intended.

This website uses Google Analytics together with Google Ads conversion tracking and remarketing tags. These services set cookies and collect information about your visit so that we can measure how the site is used, understand which advertisements lead to enquiries, and show our advertisements to you on other sites within the relevant advertising networks.

Information collected by these tags is processed by Google under its own privacy policy, available at https://policies.google.com/privacy. You can review and control how Google personalises advertising for you at https://adssettings.google.com, and you can opt out of Google Analytics measurement using the browser add-on at https://tools.google.com/dlpage/gaoptout.

We do not sell your personal information, and we do not knowingly share sensitive personal information with advertising partners.

We use the information described above to:

• Respond to your enquiry and give you a quote
• Dispatch a technician to your location and complete the service you requested
• Identify the correct battery or part for your vehicle
• Process payment and issue an invoice or receipt
• Handle warranty claims, follow-up visits, complaints, and disputes
• Keep the records we are required to keep for accounting, tax, and legal purposes
• Operate, secure, and improve this website and our services
• Measure and improve the performance of our advertising
• Contact you about a job in progress, and, where you have asked for it or where the law allows, send you service reminders or offers

We share personal information only where it is necessary, and only with:

• Our technicians and staff, so that they can reach you and carry out the service
• Suppliers, manufacturers, and distributors, where this is needed to source a part or to process a warranty claim
• Recovery or towing partners, where you ask us to arrange recovery of your vehicle
• Service providers that operate our website hosting, analytics, advertising, messaging, and payment processing on our behalf
• Professional advisers, insurers, government authorities, or law enforcement, where we are legally required to do so or where it is necessary to establish, exercise, or defend legal claims

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

If you contact us through a third-party messaging application, your message is transmitted and stored through that platform and is also subject to the terms and privacy policy of that platform. We keep a copy of the conversation so that we can serve you and maintain a record of the job.

Some of our service providers, including our analytics and advertising providers, store and process data on servers located outside the United Arab Emirates. Where that happens, we take reasonable steps to ensure that your information continues to be protected to a standard consistent with this Privacy Policy and with applicable law.

We keep enquiry records for as long as we need them to answer your request and to support any warranty period that follows. We keep invoices and transaction records for as long as applicable accounting and tax law requires. Website analytics and advertising data are retained according to the retention settings of the relevant provider. When information is no longer needed, we delete it or remove the details that identify you.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access or disclosure. No website or method of electronic transmission is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to respond promptly to any incident that affects it.

Subject to applicable law, you may ask us to:

• Confirm what personal information we hold about you and provide a copy of it
• Correct information that is inaccurate or incomplete
• Delete information that we no longer need to keep
• Stop using your information for marketing or for personalised advertising
• Restrict or object to certain processing of your information

To make a request, contact us using the details in the final section. We may need to verify your identity before acting on a request, and we will respond within the time frame required by applicable law. Please note that deleting some information may prevent us from honouring an outstanding warranty claim.

Our website and services are directed at adults. We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us and we will delete it.

This website may contain links to websites that we do not operate. We are not responsible for the content or the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The updated version takes effect once it is published on this page, and the date shown above indicates when it was last revised. Please review this page periodically.

If you have questions about this Privacy Policy, or you want to exercise any of the rights described above, contact us by phone or messaging app on 050 166 8304. We are based in Dubai, United Arab Emirates.